Terms & Conditions

Contract of Sale/ Purchase

The following terms and clauses constitute the contract of sale between You (‘Customer’, ‘Consumer’) and our company (Seller, Trader) under the name EFTHYMIOS GKOUNTROUMPIS.

In case you do not agree with the following terms and conditions, as well as with the privacy policy of our company, you MUST NOT proceed to use and buy product(s) from our online store.

By making use of our online store and accepting these terms, you state that you are over 18 years old and you have the capacity to perform any legal acts.

1.Company information:

Seller/ trader of all product(s) you purchase via our online store is the company under the name:
VAT NUMBER:802202584
TEL.: 0030 2410 591760
E-mail: themis-g@handz.gr

2.Formation of contract of sale/ Conclusion of sale

After you have chosen the product(s) you wish to buy, the payment and delivery method, you shall proceed to press on the button labeled “PLACE ORDER”. Activation of this button indicates that you are making an offer to our company to conclude a sales contract with an obligation to be legally and financially bound.
By activating the above-mentioned button, you acknowledge that the order implies an obligation to pay.
Our company processes your order and checks for product(s) availability in order to accept your order or not. Declaration of acceptance (or not) of your offer by our company is included in relevant email (titled “Confirmation of order”) which is sent to the E-mail address that you have filled in the relevant ordering form, before you submitted your order.

3. Payment policy/ models

3.1 Each product on our online store is accompanied with its purchase price.
Before You (the customer) proceed to the conclusion of the order, you are informed about the net price, the VAT, the total cost of product(s), including VAT and any other charges, taxes, including any delivery costs (if applicable).
Our online store is technically built in such a way, so that you are informed in a clear and precise manner about the detailed description of the goods chosen (characteristics, type, colour, size etc.), quantity of goods, the total and net price, delivery costs, as well as any additional charges or costs, before you conclude your order.
If You (the customer) do not agree with the total price including additional charges or taxes, then you must NOT conclude your order and must NOT activate the button “Place Order”.
If the customer activates/ presses on the button labeled “PLACE ORDER”, he declares and acknowledges that he/she accepts the prices of the product(s), as well as the total price, including VAT, delivery costs, additional or any other charges, taxes, which he/she considers and accepts to be absolutely fair.
After you conclude your order, you receive an email containing analytical description of you order as well as the financial details about the relevant charges and costs (net value, VAT, total price, additional charges, delivery cost, taxes).
Our company has the right to change the prices of the products at will.
Any modification in the prices does not affect already submitted orders.
In addition, the company reserves the right to run any sales or discounts without any time or other restrictions.

4. Payment method

4.1 When placing your order, you will be asked to choose the payment method.
The prices indicated on the Website are denominated in euros
You (the customer) bear all expenses, costs and charges for currency conversion.
In the prices, the relevant VAT is included (as in force at that time).
Payments in installments are not accepted.
You (customer – buyer) bear any and all charges imposed by credit institutions (banks) for the conclusion of the payment.
You can choose one of the following ways to execute the payment for the purchase of the product(s):
1) Bank Transfer
You may pay the total price of your order by bank wire transfer to the following account:
The bank wire transfer may also be executed via the online (e-)banking platforms or at a bank branch.
Processing and shipping of your order will not take place, unless you email the wire bank transfer receipt to our company at helpdesk@handz.gr and we verify that the payment for the purchase of the product(s) has appeared in our account.
If you choose to pay by bank transfer, your order is active for four business days, following the day you submitted your order. You shall proceed to the payment of the order (bank transfer) within these four working days, otherwise your order is cancelled.
2) Pay with card
3) Paypal
In order to pay via Paypal, you will have to follow the instructions on the Paypal webpage available online. Paypal is the data controller of any data you enter into Paypal’s webpage or is processed during use of Paypal’s service and platform. If you choose the Paypal payment method, details of your order will be transferred to Paypal in order to conclude payment.

You are subject to Paypal’s Privacy, Personal Data Policy and Terms of Use/ Service.
Our company is not and cannot be held liable for any processing you your personal data which is made by bank institutions or Paypal platform.


5.1 The Seller is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Buyer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Seller is legally liable towards the Buyer, exceed the Purchase Price. This provision is not intended to exclude the Seller’s liability in the event of bodily injury or death.

5.2 The Seller refers to the disclaimer with regard to its liability in respect of the Website and the use of the Website .


6.1 The Seller will be entitled to amend these General Terms and Conditions from time to time. The most recent version of the General Terms and Conditions will be placed on the Website. The Buyer must always consult these General Terms and Conditions before using the Website. If the Buyer is unable to consult the General Terms and Conditions via the Internet the Seller will send the Buyer a copy of the most recent version of the General Terms and Conditions by e-mail.

-The Seller will keep the Agreement on file and retain it for a certain term (having a minimum of seven years). If the Buyer has his/her own account he/she will be able to consult the Agreement by logging in to that account. The Buyer may also request a copy of the Agreement from the Seller – as long as the Seller has it on file – by contacting the Seller via the contact details that can be obtained by clicking on the ‘Contact’ button on the Website.
The Agreement, including the security an privacy placed on the Website and these General Terms and Conditions, constitute the entire agreement between the Buyer and the Seller with respect to the use of the Website and the placement and execution of an Order.


Shipment will be made using a carrier designated by the Seller.
7.1 After the Agreement has been concluded the Seller will send the Products as quickly as possible, and in any event within fourteen (14) days, to the address indicated by the Buyer, provided that the Seller has received the full Purchase Price if the Buyer has chosen for advance payment and unless the parties have agreed on a longer delivery period.

7.2 The Seller will make delivery in accordance with agreed delivery dates to every extent possible; however, the Buyer acknowledges that the delivery dates are based on the circumstances of which the Seller is aware at the time at which the Agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to the Seller.

7.3 The Buyer will receive notice within 14 (fourteen) days after the Agreement is concluded in the event that the delivery is delayed or in the event that an order cannot be executed in whole or in part, in which case the Buyer will be entitled to dissolve the Agreement free of charge until the time at which the Order is shipped.

7.4 The risk with respect to any damage to or loss of the Products will be transferred to the Buyer as from the time at which the Products are delivered.


8.1 The contact details of the Seller can be found by clicking on the ‘contact’ button on the Website. No Returns for product on SALE

8.2 The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated

8.3 The Seller will respond to any complaints that it receives within a term of 7 days after receipt. The Seller will notify the Buyer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Buyer can expect to receive an answer.

8.4 The Buyer acknowledges that minor deviations, deviations that are generally considered acceptable and deviations that cannot be avoided or that are difficult to avoid in respect of the quality, size, colour, finishing, etc. of the Products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint. Such complaints, and complaints regarding the fact that certain articles have been taken out of the product range, are not well founded. The Seller will not be liable for any damage that the Buyer sustains as a result of such complaints.

8.5 The Buyer will fully cooperate in the event that the Seller recalls a Product. The Buyer will notify the Seller immediately in the event that the Buyer suspects that a Product has a safety defect and is subject to being recalled.

9. Privacy and Personal Data Processing Policy

When you place orders, buy product(s) or use the online store, our company processes your personal data.
In order to place an order, you need to complete the ordering online forms with identification information, your address, the place of delivery of the product(s), the payment method (e.g. Surname, Name, Address (street, number), PC, City, Country, Email, Telephone number).
We process your personal data since it is necessary a) for the performance of the contract between You and our company, b) for the purposes of the legitimate interests pursued by the controller, c) for compliance with a legal obligation to which we (the controller) are subject to, or d) because you have given us your consent (where applicable).

Our company is not liable for any processing of your personal data, which is conducted by the bank institutions or the Paypal services/ platform. Data Controllers in such cases are the bank institutions (e.g. National Bank of Greece)

Reimbursement of payment: In case you have concluded the payment to our company for the purchase of product(s) and you exercise your withdrawal right within the 14 days period (as analyzed above), our company has the right to ask from the bank to cancel the transaction and to reimburse the payment made to you. Towards that purpose, our Company must process your personal data which we may transfer to the relevant bank institution.
Orders/ Purchases: Data collected during the ordering, purchase process (submission, processing, payment, cancellation, withdrawal etc.) are retained for the time period entailed by laws in force, (e.g. for legal, tax, customs related obligations etc.) and in any case, until the expiry of the applicable limitation period plus one additional month. If any legal action is in process, we will process your personal data for the time necessary until the legal action and relevant proceedings are finalized and permanently concluded.

The Processing of your personal data complies with the legal provisions in force, including the General Regulation on the Protection of Personal Data.

Detailed analysis and information on the Privacy Policy of our company and the rights you have according to the law, can be found on the following link:

10. Acceptable terms of use of the online store and webpage

10.1 You must refrain from any kind of conduct which may endanger the operation and functioning of the online store of our company.
You (customer) must comply with the laws, these terms of sale and use, the policies adopted and used by our company, regulations, directives, decisions of Independent or other Authorities, Codes of Conduct when navigating through our site, online store, when choosing products, placing orders, creating an account etc.
Any kind of conduct (either by act or omission) which may lead or aim at installing viruses, or any other harmful software on the online store, platform, servers is NOT permitted. In addition, you must NOT proceed to any activity which can impair the use of the online store, availability of the webpage and online store and which may cause problems in the online ordering system or damages to this webpage of any kind.

10.2 Intellectual Property Rights
You must refrain from any activities which violate intellectual property rights of our company (including but not limited to, copyright, trademarks etc.). Such actions constitute violation of laws and this agreement and are strictly forbidden. Logos, Trademarks, images, distinctive titles, designs, business names which can be found in our webpage are owned either by our company or third parties (natural or legal persons). You must NOT copy, reproduce, use them for any purpose. You are not granted any license (implied or express) to further use them in any way.

10.3 You are liable for any violation of these terms which may or is possible to cause damages of any kind to our company, its personnel, its affiliates, suppliers, clients. You acknowledge that you are responsible to compensate our company for any damages (e.g. direct, indirect, incidental, moral etc.) attributed to your willful conduct or negligence.

11. Modification of these terms of sale

Our company has the right to modify these terms of sale and the policies adopted without prior notice of the registered users/ customers of our online store.
In case of any modifications, registered users are informed about the changes via e-mail sent to the Email address he/she has provided to our company during the registration process.

Any changes to the terms of sale do not affect any orders submitted before the modifications or to any sales already concluded and delivered before, except if any laws in force mandates otherwise.

12. Governing Law/ Competent Courts

This contract of sale/ purchase and the terms governing the sales and use of our online store along with any modifications thereof, are governed by Greek Laws.
Exclusive Competent courts for any disputes which will arise, are the courts of Larisa, in Greece.

13. Disclaimer

13.1 Our company is not liable and does not guarantee availability of the product(s).

13.2 Our company is providing the services and content via our webpage in their current situation and as is.

13.3 Our company is not liable for any kind of damage (including but not limited to, material, incidental, consequential, direct, indirect damage, loss of data etc.) the user of the online store and webpage suffers and for which (damage) it is proved that it has a causal link with and is the result of the use of the webpage, whether such damage is attributed to willful conduct, negligence of our company or third parties, providers or to reasons of force majeure.

13.4 Our company is liable for any delays in the delivery of orders or for any damages which may arise therefrom.

13.5 Our company is not liable for any problems in the operation of our online store and any mistakes in the demonstration of the products and their characteristics which is attributed to technical errors or force majeure. Our company reserves the right to restore and correct any typical errors and mistakes in the presentation of the products.


14.1 The prices indicated on the Website are denominated in euros, are inclusive of Value Added Tax (VAT) (if applicable) and are exclusive of shipping costs. The shipping costs will be charged separately in respect of each Agreement. The total Purchase Price due will be indicated when the Order is placed and when the Agreement is confirmed.

14.2 The Seller will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement.

14.3 Payment may be made using the methods indicated on the Website and must be made before after the Product has been delivered.

14.4 The Buyer is obliged to notify the Seller immediately regarding any errors in the payment details that the Buyer has provided to the Seller.

14.5 In the event that the Buyer exceeds the term for payment he/she will be in default by operation of law, and the Seller will be entitled to charge statutory interest on the outstanding amount as from the due date.


HANDZ ships worldwide and you will be able to track your order at any time. The cost of shipping your order will be calculated at checkout. Your order will be delivered to the delivery address you specify when placing your order. Deliveries are made by our trusted courier and take place from Monday to Friday.
In certain circumstances, our delivery partner may provide you with the following optional services when delivering your order, such as (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbor, reception or security: re-directing the delivery to a neighbor, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that HANDZ shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.

If you order product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
If they were not included then you will be responsible for reclaiming duty directly from your local customs office.


16.1 The Seller is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Seller from complying with its obligations, and that cannot be attributed to the Seller because they cannot be blamed on the Seller, and cannot be deemed to be for the Seller’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Seller, a failure on the part of the Seller’s suppliers to supply goods or a failure on the part of the Seller’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Seller or third parties that it engages.

16.2 If as a result of a situation involving force majeure the Seller fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Seller will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the Agreement in whole or in part, without the Seller being obliged to pay the Buyer any compensation in that respect.

17. General Terms

17.1 In case a term of this agreement or part of the term is held to be invalid, illegal or unenforceable, such invalidity, illegality or unenforceability shall not affect the other clauses and provisions of this agreement, which shall remain valid and fully enforceable.

17.2 Upon acceptance of these contractual terms, the terms of use of our webpage and the privacy policy and policy on the processing of personal data, You acknowledge and state that you are over 18 years of age, have the capacity to perform any legal acts, have read these terms carefully, that you have fully understood their content and that you agree to be bound by them and fully comply with them.

Without accepting the contractual terms, the terms of use the webpage and the privacy and personal data policy, you can not purchase product(s) from our online store.

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